State Farm® Insurance Agent Matthew Thomson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ryan & Stephanie Hoke
April 30, 2025
"Lesa was a very kind and knowledgeable agent! She saved me a ton of money and i'm sure she can save you some too!"
Marilyn Lang
April 8, 2025
"Chelsea, as always, was courteous and helpful. Thank you."
Anna Fleming
December 6, 2024
"Staff are always friendly and courteous. They take care of all our needs and go above and beyond to give great service!"
Gail Pitt
October 4, 2024
"Great service and thorough! Thank you Lesa Melone!"
"Thank you for the feedback, we appreciate your business! "
James Griesser
September 25, 2024
"Great Service !!"
"Thanks for the review!"
Steve Johnson
August 13, 2024
"Been with State Farm for more than 25 years. And, as a former Navy guy, I have been to a LOT of agent offices. Matthew's office is run as well as I have ever seen. Be sure to see Chelsea H. and get everything you need taken care of. She is a total pro, and never more than an email or phone call away!"
elmore minton
July 3, 2024
"cleared up my questions quickly and easily."
connie scruggs
June 3, 2024
"Great customer service"
Shann Loden
March 19, 2024
"So far so good came from another agent that wasn't so helpful nor cared about her clients"
"Thank you for sharing your experience, Shann! We are thrilled to hear that we could provide you with the care and assistance you deserve. Our team is dedicated to ensuring our clients feel valued and supported. If you ever need anything, please don't hesitate to reach out. - Matthew Thomson - State Farm Insurance Agent, Gallatin, TN"
Cindy ONeil
January 8, 2024
"I talked with Lesa and she was great. Knew exactly what she was talking about and was so nice and helpful. I appreciate her very much."
"Hello, Cindy! Our office is delighted to hear about your positive experience! Lesa is truly an asset to our team, dedicated to providing top-notch service to our valued customers like you. Thank you for your kind words, and please know that we're always here to assist with anything you need. Your satisfaction is our priority at Matthew Thomson State Farm!"
Sara Shields
December 18, 2023
"We were very pleased with the insurance review and time Marilee Thomson took with us. She was great to work with and very detailed in explaining. We have been with State farm a long time and have always had a great experience."
"Thank you, Sara! We are fortunate to have hard-working team members, like Marilee, who do their best for our customers. Thank you for trusting us with your coverage needs!"
Elaine Boyer
September 28, 2023
"Excellent agent plus customer service representatives! A HUGE "Thank You" to Chelsea! ☺️Thank you all for all that you do, serving our community!"
"We love seeing reviews like this, Elaine! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Michelle Tarafa
September 22, 2023
"Chelsea and team have been absolutely amazing to work with and have helped us with any and all questions we’ve had. So thankful for them"
"Thank you, Michelle, for your positive feedback and for acknowledging the exceptional assistance provided by Chelsea. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
John Keen Jr.
September 15, 2023
"Continued great service from our State Farm Insurance agent, and especially Payton who guided us through all the steps to transition from a renter’s policy to a homeowner’s policy! GREAT JOB!!!"
"John, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Chelsea cares a lot about our customers."
emmy j
September 15, 2023
"They always respond in a timely manner and provide great service!"
"Emmy, thank you! We appreciate your trust in us to take care of your insurance policies."
chad loper
September 14, 2023
"Had a bad experience with a camper catching on fire on first trip out with it everyone was very helpful and sim pathetic to our bad experience how a insurance company should be towards long time customers thank you all"
"We are grateful for the amazing review, Chad! We truly care about our customers and want to make sure they are satisfied in every aspect. Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"
Toni Speer
September 12, 2023
"I've been with this agency for over 30 years. They have always been so helpful. Recently worked with Chelsea who is so professional and has kept me updated through the entire process."
"Reviews like this overjoy us, Toni! Chelsea is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs. Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Dena Lawler
September 6, 2023
"This agency is why I stay local! They are always spot on with answers. Tell us how to take care of things immediately, and even have made personal calls after hours 1 time when we needed rescuing. This team is top notch always! Chelsea, Dylan, Destiny, Merilee, Mathew. Call on anyone of them, anytime."
"Hello, Dena! We're so happy to receive your shoutout for Chelsea, Dylan, Destiny, and Merile, who play a crucial role in our team and genuinely care about all our customers. Your confidence in us to handle your insurance needs means the world to us. We sincerely appreciate your support, and it's because of amazing customers like you, that we are able to help our community with their insurance policies."
R. B. Gortney
August 30, 2023
"The staff here are helpful and very kind. I will never use anyone else. Thank you all for everything!!!"
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
NAncy Aycock
August 30, 2023
"Chelsea was persistent in getting the documents together we needed. We have always had good service here. Definitely recommend!"
"Nancy, thank you for sharing your experience with Chelsea! We greatly appreciate your business."
A. Varsakelis
August 29, 2023
"This team is always able and willing to assist with any and all of my insurance needs and questions."
"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Tracey C
August 7, 2023
"Chelsea at Matthew Thomson is the best. She has been the most patient and nicest agent ever. She is so helpful. I thank her for all her work and helping me thru this difficult situation."
"Thank you for the wonderful review, Tracey! Chelsea is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Pam Greene
June 14, 2023
"Lesa Melone is our new agent and has been so helpful and informative while helping us change insurers. Thank you Lesa."
"Pam, thank you for sharing your experience with Lesa! We greatly appreciate you letting us be your good neighbor!"
David Sean
May 12, 2023
"Friendly and courteous service staff!!"
"David, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Cheryl Bruns
March 31, 2023
"My brother's home in Portland TN had roof damage from the rain and wind storm on March 3, 2023. Matthew Thomson agency has been very accommodating with our circumstances. We are helping our brother and live out of town. They have answered all our questions in a timely manner and offered information related to the Portland area."
"Thank you for the review, Cheryl! We are happy to hear that we were able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."